Every work order in IRONGRID has a status that reflects where it stands. These aren't just labels — they affect how the job appears on your dashboard and what your team sees. You can change the status at any time from the Post Update form on the work order.
Open
The default status when a work order is created without dates. The job exists and is visible to admins and managers, but hasn't been scheduled yet. Use this when you're still confirming details or waiting on a client to give the go-ahead. If you add a start or end date to an Open work order, it will automatically move to Scheduled.
Scheduled
The job has confirmed dates and is ready to go. Assigned crew members can see it and prepare. Work orders set to Scheduled will automatically advance to In Progress when their start date arrives — this happens the next time someone on your team logs in.
In Progress
Work is actively happening. Crew members can log hours, add materials, post notes, and attach photos. This is the status most jobs will spend the majority of their life in.
On Hold
Work has been temporarily paused — waiting on materials, a permit, a client decision, or any other blocker. The job stays visible and all its data is preserved. Change it back to In Progress when work resumes.
Complete
The job is finished. This is typically when you review the logged hours and materials and generate the invoice. Admins and managers can also mark the payment status as Paid or Needs Payment on completed work orders.
Cancelled
The job won't proceed. Cancelled work orders are kept in your records for reference but are removed from your active job views. Use this instead of deleting so you retain the history.
Statuses are flexible — you can move a work order backward or forward at any time. If a Complete job needs more work, just change the status back to In Progress.